Frequently Asked Question

When you signed up, you accepted a free 2-day trial to one of our partner sites. You should have received separate confirmation emails for both your main membership and the trial.

You have 48 hours from the time you signed up to cancel the trial. If you cancel within that period, you will not be charged. If the trial is not canceled within 48 hours, it will automatically convert to a paid membership.

The transaction you're seeing on your statement is not a charge. It is a temporary authorization (also known as a pre-authorization).

This is a standard security measure used by our billing processor to verify your payment method. The funds are temporarily reserved but are not actually charged to your account. Once you cancel the trial or the authorization expires, the hold is automatically released.

Authorization holds typically disappear within a few days, although some banks and card issuers may take up to two weeks to remove them. Depending on your bank, these holds may appear similar to completed charges, even though no money has actually been collected.

You can read more about authorization holds here:
https://en.wikipedia.org/wiki/Authorization_hold

If the authorization is still visible after two weeks, please let us know, and we'll have our billing team investigate it promptly.

If you have any other questions, we're happy to help.